Becoming a Patient

Why do I need a consultation?

An initial consultation is an important part of your surgical care. It allows our providers to get to know you and better understand the reason for your visit. You should expect to discuss your medical history, any medications you take, and undergo a brief health review. Our providers will also perform a physical exam and obtain any necessary x-rays or tests. This allows your surgeon to individualize any necessary surgical treatment to your specific needs. It also identifies any problems or conditions that may need to be addressed prior to surgery to ensure the best possible outcome.

Rockcliff new patient check-in

How do I prepare for my consultation?

Before meeting with your doctor, you should be well prepared. We encourage you to take an active role in your health care. Write down any symptoms you’re having and what treatments you have already tried. Consider making a list of all the questions and concerns you want to discuss. Plan to arrive 30 minutes prior to your appointment to complete the registration process. Patients under the age of 18 will require a parent or legal guardian to accompany them during their consultation.

Please have the following items available at your first appointment:

New Patient Paperwork.

Please click here to securely fill out our new patient registration forms online. These forms are also available at our offices on the day of your appointment. If you were sent registration forms by mail, please fill them out and bring them to your appointment.

Patients being evaluated for jaw joint or muscle problems should also fill out our TMJ questionnaire and have it available at their appointment.

Current List of Medications:

Please bring a list of any medications that you are taking.

Photo Identification:

Please bring your most recent available government-issued photo identification.

Medical and Dental Insurance:

Please provide all the medical and dental insurance information requested on your new patient forms. Be sure to bring your insurance cards and/or completed claim form on the day of your appointment. This will ensure your insurance company will pay maximum benefits. You are responsible for checking with your employer to determine if your surgery will fall under your medical or dental coverage.

We do not participate in Medicare. If a patient with Medicare chooses to be seen in our office, they are fully responsible for all fees associated with their care. Please contact our office at 828-255-7781 with any questions.

Proof of Student Status:

If you are a full-time student in college and are still insured by a parent, proof of student status will be required. Please provide this at the time of service to expedite your claim processing.


Teeth embedded within the jaw are difficult to examine with conventional dental x-rays. We will require the use of a panoramic radiograph to ensure the proper evaluation and diagnosis. This radiograph will provide an overall view of both the upper and lower jaws and the relationship of the teeth to the adjacent nerve and blood vessel canals, as well as to the nasal and sinus cavities.

We do accept x-rays taken by your general dentist if they are of acceptable quality and have been taken within a year of your surgery. If this is not provided on the day of your appointment, we may have to take a current x-ray at our office at our standard fee.

How Do I Schedule Surgery?

Many diseases are best managed with surgery. If you and your surgeon decide that surgery is necessary, our front office staff will guide you through the scheduling process. Most routine oral surgery procedures are performed in a private surgical suite at one of our four locations. Large or more complex surgeries take place at Mission Hospital or the Asheville Surgery Center.

Please note the following when scheduling surgery:

Financial Policy:

Please review our disclosure statement regarding our financial policies. Payment is due at the time service is rendered unless other arrangements have been made in advance. You are fully responsible for all fees charged by this office regardless of your insurance coverage. If you have any questions regarding your account or our financial policies please contact us at 828-255-7781.

Reservation Fee:

All surgeries require a reservation fee of $100.00. The reservation fee will be due when you are scheduled for surgery. This reservation fee will be applied towards either your quoted surgical deposit (for patients with dental insurance) or your surgical total (for private pay patients).

No Show Fees:

We require a 48-hour cancellation notice for all surgical visits. Failure to arrive on your scheduled surgical date will result in a no-show fee of $50.00 charged to your account. This no-show fee will be deducted from your reservation fee.

Established patients who don’t show up for their consultation or surgical visits will need to pay for services before being rescheduled.

Third Party Fees:

If any additional laboratory testing, x-rays, or other tests are required during your treatment, fees for these services are billed separately through the companies providing these services.

Appointment Confirmation:

We will make every effort to confirm your appointment at least 24 hours in advance. If you have not heard from our office 24 hours prior to your scheduled appointment time, please call us at 828-255-7781 to confirm your scheduled appointment.